Terms & Conditions

Additional Information

Payments

  • When a date is set for the session, an invoice will be sent to the provided email address.

  • Payment is due the day of the session or can be paid before the session date with a credit/debit card through the invoice or with cash in person.
  • All prices listed on our website or agreed upon with DG Motions include tax.
  • Payments via invoice are processed through FreshBooks and its trusted third-party credit card processing company, Stripe. We will send you an invoice link so that you can securely add your credit/debit card information and complete the payment.
  • All payments through Stripe require a 3% service fee.
  • Prices are not final and are subject to change.

Cancellation & Reschedule

Cancellation &
Reschedule

  • We require a 48-hour notice for any cancellation.
  • If rescheduling is needed, we require a 48-hour notice.

Additional Content 

  • If additional media is needed, please let us know beforehand so we can film accordingly. 
  • Additional drone video clips are $10 per/clip.
  • Additional photos (drone/regular) are $5 per/photo.

Travel Expenses 

  • DG Motions is based out of Jaco, Costa Rica.
  • We charge no extra fees for any property within 10km of the center of Jaco.
  • After the 10km limit, we charge travel expenses on a case-by-case basis.

Turnaround

  • DG Motions sends all photos and videos through a downloadable Google Drive link to the clients provided email address.
  • The downloadable link has an expiry date of 14-days. If you need more time, let us know. After the 14 day window, all content will be permanently deleted. 
  • Photography session turnaround time is within 3 days of the session date.
  • Videography session turnaround time is within 3 days of the session date.
  • We provide the amount of photos included in the seleccted package(s) plus a few bonus photos. The best photos are handpicked by our photographers.
  • If you prefer to choose your images, an upcharge of $50 is required. We will provide smaller, low-quality photos to view, the client can then select the package(s) amount of photos to keep. We will then color-grade them and send them back to you in high quality.
  • DG Motions works with only footage filmed by our staff.